Orders, Retrurns, Payment & Shipping

 

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS AN ARBITRATION CLAUSE. 
This Agreement contains the terms and conditions that apply to your (“Customer”) purchase from Qtronics for the used computer systems and Brand new Electronics and/or related products (“Products”) sold by Qtronics. By purchasing the Products, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY UNLESS OTHERWISE AGREED IN WRITING BY Qtronics AND CUSTOMER. These terms and conditions are subject to change without prior written notice at any time, at Qtronics’ sole discretion. 

 

Products

Some PRODUCTS SOLD BY Qtronics PURSUANT TO THIS AGREEMENT ARE USED, AND CONTAIN USED PARTS, AND OTHER PRODUCTS ARE BRAND NEW.

 

Payment Terms Orders

Payment Methods
Qtronics accepts Visa and MasterCard for online Orders, in addition to cash in store. 
Products Ordered Online via Qtronics.ca:
Payment in full must be received by Qtronics prior to shipment of the Products. Orders are not binding upon Qtronics until accepted by Qtronics (as evidenced by shipment of the Products). Qtronics is unable to make address changes, cancels or updates after the order is placed. 
In store Purchases:
Payment in full must be received by Qtronics prior to receival of the Products

 

Promotions

All promotions displayed on the website are also applicable in store, unless the contrary is indicated (exclusive website promotion). We are not obliged to announce the promotion period, the amount available in the case of instant promotions or for a limited time. Note that our promotions are applicable until we are out of stock and we do not offer rain checks if the item is no longer available during our promotion dates.

 

Order Confirmation & Shipping

Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified. 
A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped. The date you receive your order will depend on when we obtain payment approval, order verification and the ship method you have chosen. However, heavy volume, inclement weather, or factory delays may effect your delivery date. Qtronics only ships to addresses in Canada. Qtronics does NOT ship to PO Boxes, freight forwarders, Hotels, or Internationally. 

 

Shipping Charges; Taxes and Other Related Fees

Separate charges for shipping and handling will be assessed on all Products. Customer is responsible for sales and all other taxes and fees associated with the purchase. All orders must be signed for, no holds or redirects allowed. Returns for incorrect address or refusal of delivery may result in a restocking fee. 

 

Title; Risk of Loss

Title to the Products passes from Qtronics to Customer on shipment from Qtronics’ facility. Loss or damage that occurs during shipping by a carrier selected by Qtroncis is Qtroncis’ responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. 

 

Export

Customer acknowledges that the Products and Software sold under this Agreement, which may include technology and encryption, are subject to the customs and export control laws and regulations of Canada and the United States (“U.S.”) and may also be subject to the customs and export laws and regulations of the country in which the Products or Software are made or received. You agree to abide by those laws and regulations. Customer shall indemnify and hold Qtronics harmless against any claims, damages or losses incurred as a result of Customer’s failure to comply with the Act or terms contained herein. Qtronics reserves the right to terminate any purchase or this Agreement if Customer fails to comply with the Act or the terms contained herein. 

 

Software

Qtronics has no right, title, or interest in any software that may be contained in or a part of the Products. Title to software will remain with the applicable licensor(s). Any rights that Customer may have with respect to the software shall arise only pursuant to license agreements (“Licenses”) between Customer and the licensor(s), which Licenses may be contained within the packaging associated with the Products. Customer agrees to use all software in accordance with the Licenses. 

 

Warranties

PRODUCTS ARE SOLD WITH A LIMITED WARRANTY, THE TERMS OF WHICH CAN BE FOUND HERE.

 

Return Policies

FINAL SALES: All sales of all products listed and sold by Qtronics. FINAL SALE items cannot be returned for exchange, credit, or refunds.
Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged: Please note that all defective item(s) are subject to inspection.
It may be returned to Qtronics an exchange or store credit towards your next purchase; or By mail. To ensure proper processing, on the return form indicate the return code for the item(s), either defective or wrong item shipped. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
To return the Products, Customer must call Qtronics at (514) 447-5189 to receive a Credit Return Authorization. Customer must ship the Products to Qtroncis in the original packaging and insure the shipment or accept the risk of loss or damage during shipment, all of which shall be at Customer’s expense. The original sales invoice(s) must accompany the returned Products. To be eligible for return, the Products must be in same condition as when shipped to Customer and all of the manuals, power cords, software and other items shipped with the Products must also be included. No returns will be allowed for Products that are damaged while in Customer’s possession or control. FROM TIME TO TIME, Qtroncis MAY, IN ITS SOLE DISCRETION, EXCHANGE PRODUCTS OR PORTIONS OF A PRODUCT. 

 

Limitation of Liability

Qtronics DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS AGREEMENT. Qtronics WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. Qtroncis’ SOLE LIABILITY FOR ANY CLAIMS, WHETHER BASED IN CONTRACT OR TORT, AT LAW OR IN EQUITY, FOR ANY LOSS OR DAMAGES ARISING, RESULTING FROM, OR CONNECTED WITH THE PRODUCTS, THE WEBSITES AND THIS AGREEMENT SHALL BE LIMITED TO THE LESSER OF THE ACTUAL AMOUNT OF SUCH LOSS OR DAMAGE OR THE PURCHASE PRICE PAID BY CUSTOMER FOR THE PRODUCTS THAT ARE THE SUBJECT OF THE CLAIM. 
Applicability of Limitations on Warranties and Remedies to Certain Customers
Certain laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply and Customer may have additional rights to those contained herein. 

 

Applicable Law; Not For Resale

THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE DEEMED TO HAVE BEEN MADE IN THE PROVINCE OF ONTARIO AND SHALL BE CONSTRUED AND INTERPRETED ACCORDING TO THE LAWS OF THE PROVINCE OF QUEBEC AND THE APPLICABLE LAWS OF CANADA. THE PARTIES HEREBY AGREE TO THE NON-EXCLUSIVE JURISDICTION OF THE PROVINCE OF QUEBEC. Customer agrees to comply with all applicable laws and regulations, including all applicable government export laws and regulations including those which apply to export of data. Customer agrees and represents that it is buying for its own internal use only, and not for resale.

 

Other Documents

This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this Agreement or to enter an order for Products which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Qtronics.

 

Headings

The section headings used herein are for convenience of reference only and do not form a part of this Agreement, and no construction or inference shall be derived therefrom. 

 

Severability

If any provision of this Agreement shall be illegal, invalid or unenforceable to any extent under applicable law, such provision shall be fully severable. The remainder of this Agreement will remain in full force and effect and will not be terminated. 

 

Arbitration

Except where expressly prohibited by applicable statute, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) YOU MAKE AGAINST Qtronics, its agents, employees, officers, directors, successors, assigns or affiliates (collectively for purposes of this paragraph, ”Qtronics“) arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships between the parties, whether pre-existing, present or future, (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Qtronics's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION at ADR Chambers pursuant to the general ADR Chambers Rules for Arbitration located at www.adrchambers.com. Any award of the arbitrator shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Where you are located in a province where a statute expressly indicates that an arbitration requirement will not apply to you, as a consumer, you agree to solely make any claim against Qtronics in a small claims court located in Québec or in the province in which you reside. Notwithstanding the provisions in this Section or anywhere else in this Agreement, Qtronics shall have the right to seek and obtain any provisional or interim relief from any court of competent jurisdiction to protect its trade-mark, property rights or confidential information or to preserve the status quo.